The DACH region is lagging behind in digitalization. With an average EMRAM score of 2.3, we are well below the EU average of 3.6. However, the real problem is different: 70% of all digitalization projects in healthcare facilities fail.

Why? Because most organizations simply digitize their inefficient processes 1:1. 85% of the surveyed facilities admit to having done exactly that. The result: instead of relief, only 28% of nursing staff actually experience a reduction in workload through digital tools.

Yet there are already examples that work. AI-supported medical letter systems demonstrably save 40–60% of documentation time. Intelligent shift scheduling measurably reduces administrative effort. Automated medication processes reduce error rates while also relieving staff.

The study “Digitalization & Automation as a Relief Factor in Healthcare Facilities 2025” provides the first comprehensive overview of where German, Austrian, and Swiss hospitals and care facilities stand—and what they can learn from the successful 30%.

• Which specific factors determine success or failure
• How facilities should approach automation correctly
• Where AI is already delivering proven relief today
• Which processes pay for themselves the fastest

This study is based on surveys of more than 400 decision-makers in healthcare facilities across the DACH region and provides concrete recommendations for action instead of theoretical concepts.